Rental Reception Hours:
Monday - Friday: 9:00am - 5:30pm
Saturday: 9:00am - 4:00pm
Sunday: 11:00am - 4:00pm
Closed public holidays.
Open for Inspections:
Wednesday from 2:00pm
Saturday 10:00am
All open times are listed on our website.
More information . . . . .
Email your rental enquiry to rentals@clarkfirstnational.com.au
Telephone our rental reception for more information, request a rental list to be mailed to you or to be added to our prospective tenant database.
Viewing properties . . . . .
Complete initial drive by inspection
Attend an open for inspection
Properties are open for 10 minutes only- please ensure you arrive on time to view the properties as Property Management Staff cannot wait for late comers.
Please contact our office prior to the inspection to confirm the property is still available.
Applications for the rental properties will be available at the inspections.
Applications will only be accepted with 100 points of identification.
Connection of Services:
It is your responsibility to arrange for the connection of electricity, gas, water and telephone. If the property has a separate water meter you are responsible for water consumption and sewerage flush charges in accordance with the Residential Tenancies Act, 1997. All services must be advised two to three days before you occupy the premises.
Failure to have the services connected in your name at the commencement of your tenancy could result in you being liable for costs pertaining to a previous tenancy. Your advice ensures a special meter reading at the commencement of your tenancy.
DirectConnect is an all-in-one utility connection company offering a free connection service to ease the pressure and stress of the moving process. Please let our rental department know if you wish to utilise this free service.
Rental Payments:
Methods of rental payments:
RE CONNECT ONE CARD RENT PAY SYSTEM
BANK / PERSONAL CHEQUE / MONEY ORDER
DIRECT TO THE OFFICE
Rental payments are to be made on or before by the due date as per your lease agreement and must not be paid by part payments (ie: full monthly amount)
Please bring your bank account details to your sign up appointment so that you can register with RE connect one card.
Cheques are to be made out to Clark First National and may be posted to our office providing they arrive by the due date.
Rent Arrears:
Our rent arrears procedure is very simple. You will receive numerous phone calls and letters until the fifteenth (15) day when a Notice to Vacate is served and an Application made to the Residential Tenancies Tribunal for vacant possession of the property, together with all rent due plus costs.
Please remember our landlords have financial commitments to meet and they rely on rent being paid on time.
Contact Details:
Please advise the office of the telephone numbers and email address at the property when you have it connected. Also, if you change employment during your tenancy, please advise your property manager of the new business number.
There are various reasons you may need to be contacted throughout your tenancy by your property manager, such as repairs and this information is vital.
Renting - Your Rights and Responsibilities:
This booklet is provided to assist you during your tenancy as it contains some very useful information. Please refer to it as necessary during your tenancy. If you require additional booklets, able in most languages, please ask.
Documents:
The Tenancy Agreement and Condition Report are legal documents and it is suggested you retain them in a safe place during your tenancy. You may need to produce them at some time in the future to establish any claim you might have.
Condition Report:
This document is as important as the lease agreement you signed as it establishes the condition of the property at the commencement of your tenancy and will be used as a comparison at the end of your tenancy as the basis on which your bond is refunded. Please check it and note down any changes you may have (on a separate sheet of paper). You have three (3) working days after the commencement of your tenancy to complete & return it to our office. If you neglect to return a signed copy of this report, you will forfeit your right to object if there is a disagreement at the end of your tenancy.
Maintenance and Repairs:
Should you have a maintenance problem YOU MUST CONTACT US ON THE BELOW DETAILS:
Email: rentals@clarkfn.com.au
Phone: 5623.6466
Fax: 5622.3165
Mb: 0408.236.466
Appointment: 82 Smith Street, Warragul 3820
We will then contact your landlord for further instructions. We assure you of prompt action to all urgent maintenance matters. For emergency repairs you MUST contact us on our 24 hour contact number.
Communication:
It is important that you contact our office if you have any problems or questions pertaining to your tenancy. We are able to find a solution to most problems, but we must know what they are. Therefore please do not hesitate to contact us. If you would prefer a confidential discussion we are willing to oblige. However, we do ask that you telephone our office and arrange an appointment with us to ensure a prompt and uninterrupted discussion.
Keys:
You will need to make an appointment to collect your keys at the commencement of your tenancy. Each tenant named on the lease must be present at the appointment and the rent and bond must be paid in full before the keys can be handed over.
If you change any locks during your tenancy, it is a provision of the Residential Tenancies Act, 1997 that you supply this office with a key. It is your responsibility to return all keys to the property to this office at the end of your tenancy.
Insurance:
It is a concern that many tenants are not in the habit of insuring their own belongings. The landlords insurance policy does not cover your furniture and personal property, and we therefore advise that you obtain adequate contents insurance. With the ever-increasing incidence of burglary and theft, we strongly recommend you take out content’s insurance cover.
Legal Occupants:
We remind you that the property has been let to those persons named on the original lease agreement (including children). If you wish to change the tenancy arrangements, you MUST contact our office first for prior approval from your landlord. If approval is given our tenancy records will be updated accordingly. Anyone else residing at a property on a permanent basis without approval is an illegal occupant and action against them through the Residential Tenancies Tribunal will be taken.
Inspections:
An internal inspection will be conducted on the 4rd month of occupancy then every 6 months thereafter. The purpose of these inspections is not only to ensure that you are looking after the property, but to ascertain any maintenance or redecorating that we would recommend be done by the landlord. You will be advised in writing of the date and time of the inspections and ample notice is given so that you may arrange to be in attendance if you so wish.
Our company does conduct regular inspections including 3 monthly drive – by reports on the external appearance of the property.
Gardening:
It is the tenant’s responsibility to maintain the garden (unless lease includes gardening). This includes;
- Watering the garden area, trees and shrubs
- Mowing of the lawn areas
- Removal of weeds from garden beds
- Remove garden rubbish from the property
If you would like to organise for regular garden maintenance please contact Clark First National for a recommended gardener.
Termination of Your Tenancy:
In accordance with the Residential Tenancies Act notice of your intention to vacate MUST be in writing. When you are considering vacating it is a good idea to contact our office to discuss the finalisation of your tenancy.
The terms of the Residential Tenancies Act provide the following in regard to vacating the property.
If your tenancy is governed by a monthly tenancy or your lease is due to expire, you MUST give 28 days notice in writing. (form can be downloaded from website)
If you have a current fixed term agreement and wish to vacate prior to the expiration of your agreement it is in your own interest to give us as much notice as possible. This enables us to re - letting the property to minimise your liability. Please note that in a lease break situation a tenant is liable for:
Rent until the day the new tenant takes possession or the end of the lease which ever comes first.
One weeks letting fee plus GST
For lease sign board
Within a few days of receiving your Notice to Vacate we will forward some detailed information to assist you in finalising your tenancy.
Bond Inspections:
The Residential Tenancies Act 1997 has specific provisions for both tenants and agents upon a tenant vacating a property. Some of these include-
The tenant cannot use the bond paid or any part of it as rent. There is now a $1,000 penalty that could be applied if a tenant attempts to do so.
The Residential Tenancies Bond Authority can only release the bond by receipt if:
- A Bond Claim form that has been signed by all parties to the tenancy, that is all tenants who originally lodged the bond plus the agent; or
- An order from the Victorian Civil and Administrative Tribunal;
- A court Order
Bond inspections are conducted once the keys have been returned to the office.
